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Technical Support FAQs: General FAQs: Technical FAQs: Software Requirements

To enjoy videos at Tina Mickelson Golf, it is necessary that you have the following software installed on your computer:

  • For the best viewing experience, we recommend using the latest version of Flash. Please click here to download the latest Flash player.
  • Our site it optimized for Firefox 3.0 or above, you can download it for free here. We also support Firefox 1.5 or above, Safari 2.0 or above, and Internet Explorer 6.0 or above.
  • JavaScript and Cookies must be enabled
  • Microsoft Windows XP SP2, Microsoft Windows Vista, Macintosh OS X or Linux

In addition, you will need an internet connection with sufficient bandwidth. We recommend viewing via T1, DSL or cable modem.

Our base video streams at 400Kbps with our HQ version (if offered) streaming at 1000Kbps. We recommend an Internet connection with a downstream bandwidth of 1,000Kbps or higher for the smoothest playback experience.

You can test your downstream bandwidth at SpeedTest.net. Once there, click on the yellow pyramid on the map (if none of the pyramids are yellow, select one that is closest to your geographic location). This will initiate a speed test. Once complete, your downstream bandwidth is displayed in the "Download" box near the top of your screen


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Video Playback, Buffering and Streaming

Youreeeka uses a superior method of Flash video playback called streaming.

When a video is accessed, the Youreeeka content delivery network will locate the closest hub to your location and open up real time streaming connection over the network to your computer. The video stream will contain 30 images in every second of video called frames. This connection is superior to progressive playback in that any second can be accessed almost instantaneously without requiring time to buffer or load.

While connecting to the video stream you will see the play button disabled and a blue light around the video time bar, also called the scrubber.

It will look like this:

Youreeeka player scrubber

The stream itself will then build an internal buffer or safety margin of frames without downloading anything to your personal computer. If your computer or access point cannot support the throughput, the playback may stutter, drop frames or lag behind the audio.

Once connected to the stream, the play button will activate and that light around the scrubber will go off.

It will look like this:

Youreeeka player button activated

In the bottom right corner of the video player you will see a real time display of how many of those 30 frames in each second your computer is displaying. This is called FPS for frames per second. The ideal display will look like this after ten to twenty seconds into the video:

Youreeeka player FPS

If the video you are watching is offered in a high and low quality you can switch up or down to achieve the best possible viewing experience. Both high and low quality contains the same content and sound, the difference is primarily in the amount of detail.

This picture displays an acceptable reading for a high quality stream:

Youreeeka player high quality stream

Even though the frame rate and the stream buffer are slightly lower, the viewing experience will not suffer until the FPS drops below 26 and the buffer to zero.

  • The bars to the right of the FPS indicate the seconds buffered in the stream. The bars, or your buffer, should gradually ramp up after a video is loaded or a frame is accessed.
  • The first ten bars represent one second each and the remaining 5 smaller bars indicate two seconds each.
  • If all of them are lit up, you have a 20 second buffer. This too is an indicator of a good connection.
  • If the bars fail to light up, or your FPS drops below 26, your computer or your access point may be restricting the throughput.

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Stuttering

If you experience stuttering while watching a video on Tina Mickelson Golf:

  • If both the video and audio stutter while you are viewing, you are most likely experiencing issues with your internet connection.
  • If the video stutters but the audio is fine, you are most likely experiencing issues related to your computer's hardware and/or software configuration.

Below you will find a wide-range of suggestions that may help if you are experiencing stuttering while trying to watch a video:

  • Are you watching video over a wireless connection? If so, try it over a wired connection.
  • If you are sharing an internet connection with other people, check to see if they are using any bandwidth-intensive operations while you are watching videos.
  • Ensure that you are not running any other bandwidth-intensive applications on the computer with which you are viewing the video (e.g. Bit Torrent, Outlook, Vuze, Skype, Vonage, MagicJack, or any other downloads). If you are, please pause these applications while watching videos on Tina Mickelson Golf.
  • Is the CPU usage on your computer unusually high while watching videos on Tina Mickelson Golf? On Windows, you can check this by right-clicking on your task bar, launching the Task Manager, and going to the Performance tab. On a Mac, go to "Applications," then "Utilities" and launch the Activity Monitor. If the CPU usage is above 50% (or 100% on Mac with a dual-core processor), try shutting down any applications that may be using your CPU.
  • If your video is stuttering only during full screen mode, try lowering your desktop resolution.

 

Streaming, Progressive Download and Download

Streaming Video
 Is transmitted to a computer in an "on demand" manner. Much like a television set, nothing is loaded into the computer. It is used merely to display the content. The advantage of using streaming video is that it protects the media from being illegally copied because nothing is actually being loaded into the computer; the video is coming from a third party source.  

Progressive Downloading
Utilizes some storage space on your computer. It loads the digital file into a volatile cache which is erased when the video player is closed. Until the player is closed, the digital file is available to the computer user and can be saved and/or shared.

Standard Download
Download files, once transmitted to your computer, reside in your computer until erased. They are played back using a media player that is compatible with that specific file, i.e. Quicktime, AVI, or WMV. This file can be easily shared with any number of other users with no decrease in quality.


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General FAQs

Q: What is Youreeeka?

Youreeeka is a company that has developed a Pay-for-Access platform for streaming media distribution. For more information visit Youreeeka.com.

Q: How do I purchase a video?

In order to purchase a video, you will need to become a Youreeeka Member by creating an account. If you are not yet a member, but are currently viewing the preview of the video that you wish to purchase, you can click on the Buy Now button located at the bottom right of the player. Once the player displays the login page, select the Create Account button and a browser window will pop up displaying the create an account page. Click here for more information on how to become a Youreeeka member.

Once you have successfully created your account, navigate to the video you wish to purchase, press the Buy button and enter the email and password with which you registered. In the player's purchase page, select the Access Term you would like to purchase, agree to the Terms and Conditions and select Buy Now. After your easy, one-click purchase has been successfully transacted, the player will display a receipt summarizing the transaction and Youreeeka will send another receipt to your email. You can now enjoy your new video!

Q: How do I watch my purchased videos?

To watch your purchased videos, click on the "My Theater" button near the top of Tina Mickelson Golf, and login to your Youreeeka Account. After you successfully login, your purchased videos will appear on the screen in the form of thumbnails, or small images, with the title underneath them. You can navigate through your videos by using the "previous" and "next" links located underneath the thumbnails of your purchased videos. To watch a video, just double click on the thumbnail and the video should begin playing in the player.

Q: What is my dashboard?

Your dashboard is a tool that allows you to manage your account information and update your billing information. To access your dashboard, visit Youreeeka.com and login using your email and password. When you have successfully logged in, you will be brought to your dashboard.

Q: What if I forget my password?

If you forget your password, you will need to visit Youreeeka.com and click the "forgot password" link. You will be taken to a page asking for your email address; enter the email address you registered with. Check your email Inbox and/or SPAM folder to access the reset link which was just sent to you. Click on the link and you will be prompted to create and confirm a new password. You will then arrive at the Youreeeka Dashboard Login Page. Login to the dashboard with your new password and close the window to return to the player.

Q: What if I forget, or no longer have access to, the email address that I initially provided?

If you forget, change, or no longer have access to the email address that you initially provided Youreeeka with, please create a support ticket at Support.Youreeeka.com. When creating a ticket, specify your working/accessible email address in the "Email Address" field; Youreeeka's response will be sent to this address. Please type "Forgot Email Address" as the subject and in the body of the ticket include your first and last name, and the billing address you provided upon registration. Youreeeka will send you an email instructing you on the next steps.

Q. What is an "Access Term?"

Access Terms determine the amount of time that you have access to the video you are purchasing (for example, 1 year streaming, 1 week streaming, download, etc). Before finalizing your purchase, you must choose which Access Term you wish to purchase. Please note that each access term has a different price associated with it.

Q: How soon after I complete my purchase will I be able to view the video?

Instantly! Immediately after you have purchased the video, your card will be electronically verified, and you will see an electronic receipt within the player. From that receipt, you can simply click on the "Watch Now" button.

Q: What if the video does not play on my computer?

If the video does not play on your computer and if you were not automatically prompted to install Flash®, you may have a corrupt player or an earlier version of the Flash® technology. Please click here to download the latest Flash® player. This will be a simple "follow the prompts" procedure.

Q: How do I change my billing information?

To change your billing information you will need to access your dashboard. Once you are logged into your dashboard, click on the "Profile" button with the suitcase icon next to it. Click the blue "[update]" link in the section titled "Payment Settings". You will be brought to the "Update Billing Information" page where you will be able to enter your new billing information. Animated text stating "Billing Information Updated Successfully" will indicate that the changes have been implemented.

Q: On what devices can I watch my purchased videos?

If you have purchased downloadable videos, you can watch them on your computer and on your iPod (if you have successfully uploaded them to your iPod). The streaming videos are only viewable on your computer through a browser when you have internet access.

Q: How do I become a Youreeeka Member?

To become a Youreeeka Member, visit Youreeeka.com, click Create an Account on the home page and you will be taken to the registration page.

Fill out the information on this page to complete your registration. To enable future one-click purchases, Youreeeka will ask you for your billing information, name, email address and will require you to create a password. The email and password that you specify will be used to log you into your account which you can do through the player or on Youreeeka's homepage. Once you have successfully created your Youreeeka Account, you will be able to purchase any video in the Youreeeka Content Network. When you are logged into to a Youreeeka player in the future, you will not need to enter your billing information because it is stored in Youreeeka's PCI compliant Account Registration System.

Q: I have purchased a video, but I still can only see the preview, how can I fix this?

In order to view the full length video, you must be logged in under your account. Once you log into your account, you should be able to play the full length film.

Q: How do I change my email address?

To change your email address, you will need to login to your dashboard, access your profile, click the "edit" link next to "Profile Settings", type in your new email address and select the "Save" button. Animated text stating "Profile Saved" will appear at the top of the page. This address will be your new email login, as well as the address that Youreeeka uses for communication with you.

Q: How do I cancel my Youreeeka account?

To cancel your Youreeeka account, please create a support ticket at Support.Youreeeka.com, and type, "Cancel Account" as the subject. Please be advised that by canceling your Youreeeka account, you will deactivate all access to that account, including any purchased videos.

Q: What if I decide I don't want to view the video anymore... can I get a refund?

No. Our agreement with our producers prevents any refunds of accessed media. Basically, once you've purchased a viewing license and have logged on and accessed that video (as verified by our records), we cannot refund your money.

Q: What if I pay for the video and can't view it on my computer?

Our technical services department, support@youreeeka.com, will help you with any problems you encounter while trying to access your video products. If we determine that you cannot, and have not, accessed the video(s) then we will refund your money, or send you a DVD of the product, at our discretion. We cannot, however, help you gain access to the Internet. That is an issue that your Internet provider should help you with and is not a viable reason for a refund of your purchase.